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Shipping Info

Shipping costs:

Shipping is prepaid anywhere but Alaska and Hawaii. Both states will be shipped from Kent, Washington.

 

How will my order ship?

We will ship your order using the fastest and most reliable method. Generally our smaller, lighter electric fireplaces will ship via Purolator or FedEx Ground. Larger, heavier electric fireplace packages ship via a truck freight carrier.

When your order ships, you will be notified via email.  Orders are shipped between 3-10 business days from receiving payment. A tracking number for your shipment will be included in your email. We encourage you to track your package online or on the phone with the carrier. Most companies provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

 Order status: email shipping@outdoorflames.ca for questions regarding order tracking or call  1-888-669-2493

 

Purolator/FedEx Shipments:

Our smaller, lighter electric fireplace units ship via Purolator or FedEx Ground. Depending on how close you are to the shipping warehouse, your order will arrive between 4 and 8 business days after it leaves the warehouse. Purolator and FedEx Ground do not typically require a signature and can leave the package in a suitable place near your door.

Purolator/FedEx Damage: Please notify us within 48 hours at damage@outdoorflames.ca or call 1-888-669-2493

 

Freight Truck Carrier Shipments:

Larger, heavier electric fireplace units or orders ship via freight carrier. As defined by the trucking industry, Home Delivery means "curbside delivery" in a residential area. You may need assistance to move the package indoors or you might un-box the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport.

For Truck Freight shipments, delivery usually takes between 4 and 8 business days from time your order leaves the warehouse. When your shipment arrives at a nearby terminal, you will be contacted by the freight carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday.

NOTE: The most important thing to remember about truck freight is that when you sign for the delivery you are legally accepting the product as delivered in good condition. Therefore, it is extremely important that you inspect the product prior to signing the delivery receipt. If there is any damage, please write "CONTENTS DAMAGED" clearly on the delivery receipt that the driver is asking you to sign, then sign. This ensures that your damage issue will be easily resolved.

Freight Carrier Damage: Please notify us within 24 hours at damage@outdoorflames.ca or call 1-888-669-2493

 

Receiving Your Shipment:

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage, it is possible that in rare cases, damages may occur during the shipment.

Before signing for the shipment inspect the carton and contents. Should you notice any damage, please note it on the bill of lading and contact us immediately, within 24 hours.

 

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the freight delivery receipt. If you are unable to inspect the contents at the time of delivery prior to signing, note on the delivery receipt "CARTON DAMAGED" if there are any blemishes, scuffs, crinkles, tears, rips, wetness, etc. The contents can be damaged by mishandlings such as drops that may only blemish the carton slightly.



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